Website Service Terms

BRIGHT / forma is a trading name of Colloco Marketing Ltd, registered in England and Wales under company number 12305516.

Registered office:
71–75 Shelton Street
London
WC2H 9JQ

Email: hello@colloco.marketing

Effective from: August 2026

1. About these terms

These Website Terms apply when you purchase website design, Website Care or SEO services from BRIGHT / forma.

By purchasing a service, making payment or instructing us to begin work, you agree to these terms.

These services are intended primarily for businesses. If you have statutory rights which cannot legally be excluded, those rights remain unaffected.

The £495 Website Package

2. What is included

Our standard BRIGHT / forma Website Package costs:

£495 one-off

It includes:

• initial briefing and strategy conversation
• basic brand direction
• website structure
• website copy for the agreed pages
• professional website design and build
• up to five core pages
• responsive desktop, tablet and mobile design
• standard contact or enquiry forms
• basic on-page SEO setup
• standard social-media links
• standard booking or reservation links where required
• one consolidated round of revisions
• reasonable assistance getting your website live

The £495 price applies to the standard package above.

If your requirements fall outside this scope, we will explain any additional cost before undertaking additional chargeable work.

3. What is not included

Unless specifically agreed, the standard £495 package does not include:

• ecommerce or online shops
• membership areas
• customer portals
• bespoke applications
• complex booking systems
• advanced databases
• extensive bespoke coding
• complex integrations
• multilingual websites
• large-scale content migration
• large blogs or content libraries
• full bespoke branding projects
• extensive logo design
• specialist or extensive research
• specialist legal, regulatory or technical copy
• more than five agreed core pages
• unlimited revisions
• ongoing SEO
• ongoing website maintenance
• website platform or hosting subscriptions
• domain registration or renewal
• paid apps, software or integrations
• premium fonts
• paid stock photography or video
• other third-party subscriptions or licences

Anything outside the package may be quoted separately.

We will not undertake additional chargeable work without your agreement.

4. Website platform

BRIGHT / forma uses modern website and application platforms to deliver projects efficiently.

Depending on the requirements of your website, we may choose to use:

• Wix
• Wix Studio
• Lovable
• Base44
• or another suitable professional platform or technology

Unless a particular platform has been specifically agreed in writing before work begins, the choice of platform is at BRIGHT / forma's reasonable discretion.

We may consider:

• functionality
• design requirements
• integrations
• usability
• performance
• ongoing management
• available features
• operating costs
• technical suitability

Your purchase is for the agreed website service and outcome rather than a guarantee that a particular production platform will be used.

5. Platform, hosting and ongoing costs

The £495 fee covers our website design, copy, build and setup service.

It does not include ongoing third-party costs unless expressly stated.

Depending on the platform used, you may need to purchase and maintain:

• a website or hosting plan
• a Wix Premium or Wix Studio plan
• a Lovable or Base44 plan
• domain registration
• paid applications
• email services
• premium integrations
• other software or subscriptions

Before launch, we will explain what ongoing services are reasonably required to keep your website live.

These costs are normally paid directly by you to the relevant third-party provider.

Third-party providers control their own prices, plans, functionality and terms and may change them from time to time.

6. Domain name

You will need a domain name for your website.

Where Wix is used, your domain can normally be purchased directly through Wix.

Where another platform is used, your domain may be purchased or managed through another suitable provider.

If you already own a domain, we can normally help connect it to your new website.

Domain purchase and renewal costs are separate from the £495 fee unless expressly agreed otherwise.

7. We will help you get live

You will not simply be handed a finished website and expected to manage the launch yourself.

As part of the standard package, we will provide reasonable assistance to:

• identify the appropriate website/platform plan
• help you purchase or connect your domain
• configure the standard domain connection
• complete the normal launch process
• get your website live

After launch, maintaining and renewing the domain, website plan, hosting, paid apps and other third-party subscriptions becomes your responsibility.

8. What we need from you

You agree to provide the information, content, assets and access reasonably required to complete your website.

This may include:

• business information
• products and services
• contact details
• logos
• brand assets
• photography
• social-media information
• existing website details
• domain information
• booking links
• technical access
• feedback and approvals

You are responsible for ensuring information supplied to us is accurate.

Where we prepare copy based on information you provide, you must check factual information before approving the website for launch.

9. Turnaround

Our target turnaround for the standard Website Package is:

7 working days once we have received everything reasonably required to begin the project.

This is a target, not an unconditional guarantee.

The timetable may be affected by:

• delayed information
• missing assets
• delayed access
• delayed feedback
• changes to the brief
• additional requirements
• third-party technical issues
• circumstances outside our reasonable control

Payment alone does not start the seven-working-day period if we are still waiting for information or material needed to begin.

10. Revisions

The standard package includes:

one consolidated round of reasonable revisions within the agreed scope.

A revision is an amendment to work already created.

It does not include:

• substantially changing the original brief
• starting again with a completely different creative direction
• significant rewriting after approval
• additional pages
• additional functionality
• repeated changes of mind
• unlimited amendment rounds

Additional work may be quoted separately.

11. Client delays

If we are waiting for information, access, feedback or approval from you, the project timetable will move accordingly.

If we receive no meaningful response for 30 days, we may classify the project as inactive and archive it.

Restarting an archived project will depend on current availability.

Where significant additional work is required to restart the project, we may quote separately before proceeding.

12. Approval and launch

You will have an opportunity to review the finished website before launch.

When you approve the website for launch, you confirm that you are satisfied with the agreed work and have checked the factual information relating to your business.

Once approved, we will provide the agreed assistance required to get the website live.

Ongoing updates and future development are not included unless covered by Website Care or separately agreed.

13. Cancellation and refunds

You may cancel a website project by notifying us in writing.

If you cancel before substantive work has begun, we will consider a refund less any unavoidable third-party or payment-processing costs already incurred.

Once substantive work has begun, the £495 fee is normally non-refundable because production time has been committed and work has commenced.

If BRIGHT / forma is unable to provide the purchased service for reasons within our control and no reasonable alternative can be agreed, we will refund an appropriate amount for any material part of the service which has not been supplied.

Nothing in this clause affects rights which cannot legally be excluded.

Website Care

14. Website Care — £49/month

Website Care is an optional recurring service costing:

£49/month

It includes up to:

30 minutes of minor website updates per billing month.

Examples include:

• changing text
• replacing supplied photographs
• updating opening hours
• updating prices
• changing contact information
• updating existing links
• updating existing buttons
• other minor amendments within the existing website structure

Website Care is intended for small ongoing changes.

It is not an emergency or guaranteed same-day support service.

15. Website Care exclusions

Website Care does not include:

• new pages
• substantial redesign
• new functionality
• ecommerce work
• bespoke development
• major technical work
• extensive copywriting
• extensive design work
• SEO campaigns
• platform subscriptions
• hosting
• domain costs
• paid apps
• work outside the existing website structure

Where a request falls outside the allowance or scope, we will tell you before undertaking additional chargeable work.

16. Website Care subscription

Website Care is charged monthly in advance.

Unused time:

• does not roll over
• cannot be accumulated
• cannot be transferred
• has no cash value

There is no fixed long-term commitment unless otherwise agreed.

You may cancel before your next renewal date.

Cancellation takes effect at the end of the current paid billing period.

Payments already taken are not normally refunded simply because the full allowance has not been used.

SEO

17. Basic SEO

Basic on-page SEO setup is included within the £495 Website Package.

This is designed to give the website a sensible technical and on-page foundation.

It is not an ongoing SEO campaign and does not guarantee search rankings.

18. Specialist SEO

Specialist SEO is a separate service and is not part of the £495 Website Package.

Where appropriate, specialist SEO work may include:

• technical and on-page SEO review
• optimisation of agreed target pages
• meta titles and descriptions
• heading structure
• schema markup
• internal-linking improvements
• sitemap submission
• local search set-up and optimisation
• other relevant technical SEO improvements

19. Specialist SEO scope and pricing

Specialist SEO is quoted individually for each business.

Scope and price depend on the website, the platform, the sector and what the business is trying to achieve.

The exact scope, price and any support period are agreed in writing with you before payment is taken.

20. Specialist SEO support

We may use a specialist SEO partner or contractor to provide some or all of the SEO service.

Your agreement remains with BRIGHT / forma unless expressly stated otherwise.

Necessary website information and access may be shared with that specialist to deliver the agreed service.

Our supplier arrangements, supplier costs and commercial margins are confidential.

21. SEO platform suitability

Our standard specialist SEO packages may be primarily suited to Wix and Wix Studio websites.

Where your website is built using Lovable, Base44 or another platform, we will assess whether the standard package is appropriate before accepting payment.

We may recommend a different service, quote separately or decline a standard SEO package where appropriate.

22. SEO results

Search-engine performance depends on factors outside our control.

We do not guarantee:

• first-page rankings
• number-one positions
• specific keyword rankings
• traffic increases
• leads
• enquiries
• sales
• revenue
• any particular timescale for SEO improvement
• inclusion in AI-generated search results

We will provide the agreed SEO service with reasonable care and skill.

General Website Terms

23. Payment

Current standard prices are:

• Website — £495 one-off
• Website Care — £49/month
• Specialist SEO — quoted individually for each business

Website projects and agreed specialist SEO work are normally paid 100% upfront.

Website Care is paid monthly in advance.

Additional work will only be charged where separately agreed.

Any applicable VAT or tax will be shown as required before payment.

24. Your materials

You confirm that you own or have appropriate permission to use anything you supply to us, including:

• logos
• photographs
• video
• text
• reviews
• testimonials
• trademarks
• fonts
• other third-party material

You give us permission to use these materials to provide the agreed service.

You are responsible for claims arising from material supplied by you which infringes another person's legal rights.

25. Ownership of work

Once all applicable fees have been paid, you may use the final approved bespoke deliverables created specifically for your business.

BRIGHT / forma retains ownership of its pre-existing or reusable:

• processes
• systems
• workflows
• methods
• templates
• frameworks
• know-how
• reusable design components
• reusable development components
• underlying tools
• unused concepts and drafts

Third-party software and assets remain subject to their respective licences.

26. Contractors and suppliers

We may use trusted contractors, designers, developers, SEO specialists or other suppliers to help deliver your project.

This does not change your contractual relationship with Colloco Marketing Ltd.

We remain responsible for managing the service agreed with you.

27. Portfolio use

Unless you ask us otherwise in writing, we may show completed and publicly launched work in our portfolio, website, social media or other marketing.

We will not intentionally disclose confidential commercial information for promotional purposes.

28. Third-party services

We may rely on providers including Wix, Wix Studio, Lovable, Base44, domain providers, payment processors and other technology services.

We do not control these providers.

We are not responsible for outages, discontinued features, price changes, policy changes or failures outside our reasonable control.

29. No guarantee of commercial results

We will provide our services with reasonable care and skill.

We do not guarantee:

• sales
• enquiries
• leads
• revenue
• website traffic
• search rankings
• business growth
• any particular financial result

30. Liability

Nothing in these terms excludes liability where it would be unlawful to do so.

Subject to that, BRIGHT / forma will not be liable for indirect or consequential loss or loss of anticipated profit, savings, business opportunity or goodwill where such liability can legally be excluded.

For a one-off service, our total aggregate liability will not normally exceed the amount paid for that specific service.

For Website Care, our total aggregate liability will not normally exceed the amount paid for that service during the six months immediately preceding the event giving rise to the claim.

These limits apply only to the extent permitted by law.

31. Data protection and confidentiality

Each party will take reasonable care to protect confidential information received from the other.

We will process personal information in accordance with applicable UK data-protection law and our Privacy Policy.

Where additional processor terms are legally required, these may be provided separately.

32. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any rights which cannot legally be excluded.

Business details

BRIGHT / forma
A trading name of Colloco Marketing Ltd

Company number: 12305516
Registered in England and Wales

Registered office:
71–75 Shelton Street
London
WC2H 9JQ

Email: hello@colloco.marketing

© 2026 Colloco Marketing Ltd.