Social Media Service Terms

BRIGHT / forma is a trading name of Colloco Marketing Ltd, registered in England and Wales under company number 12305516.

Registered office:
71–75 Shelton Street
London
WC2H 9JQ

Email: hello@colloco.marketing

Effective from: August 2026

1. About these terms

These terms apply to the BRIGHT / forma Social Media service.

By subscribing, making payment or instructing us to begin providing the service, you agree to these terms.

The service is intended primarily for businesses.

If you have statutory rights which cannot legally be excluded, those rights remain unaffected.

2. The Social Media Package

Our standard Social Media Package costs:

£99/month

and includes:

2 planned pieces of content per week, adapted and published across Facebook and Instagram.

This means two planned pieces of content per week which may be adapted appropriately and published across both platforms.

It does not mean two separate Facebook posts plus two additional Instagram posts every week.

The service may include:

• caption writing
• simple branded graphics where required
• scheduling
• use of suitable photographs and content supplied by you
• appropriate use of reviews
• appropriate use of user-generated content
• straightforward content planning

3. Simple by design

The £99 package is deliberately streamlined.

It is designed for businesses that want to stay consistently visible without paying for full-service social media management.

Unless separately agreed, it does not include:

• inbox management
• direct-message management
• community management
• replying to comments
• customer-service activity
• paid advertising
• advertising spend
• regular bespoke video production
• on-location content shoots
• regular Reel filming
• influencer outreach
• unlimited graphic design
• unlimited posts
• daily posting
• full marketing strategy consultancy
• PR
• crisis communications

Additional services may be agreed separately where available.

4. Monthly subscription

The Social Media Package is a recurring monthly subscription charged in advance.

There is no fixed long-term commitment unless we specifically agree otherwise in writing.

Your subscription renews monthly until cancelled.

You may cancel before your next renewal date.

Cancellation takes effect at the end of your current paid billing period.

Payments already taken are not normally refunded or credited on a pro-rata basis simply because you choose not to use the remainder of a paid month.

5. Failed payments

If a recurring payment fails, we may pause:

• content creation
• scheduling
• publishing

until payment has been resolved.

We are not responsible for missed publishing resulting from an overdue or unsuccessful subscription payment.

6. What we need from you

You agree to provide the information, content, assets and account access reasonably required to deliver your service.

This may include:

• business information
• current offers
• opening hours
• product or service information
• logos
• photographs
• brand assets
• account access
• important dates
• approvals

You are responsible for ensuring the information supplied to us is accurate.

7. Social-media access

Where appropriate, we will use official platform permissions or business-access tools rather than requesting passwords unnecessarily.

You remain responsible for ownership and security of your social-media accounts.

You should maintain appropriate administrator access and security controls.

8. Content accuracy

We will take reasonable care when preparing your content.

However, you know your business better than we do.

You must tell us promptly about changes including:

• prices
• opening hours
• availability
• promotions
• offer expiry dates
• services
• products
• business information
• regulatory information
• anything which must not be published

You remain responsible for the factual accuracy of information relating specifically to your business.

9. Approvals

Where we agree that content requires approval before publication, you must provide feedback within the agreed timeframe.

Delayed feedback may result in delayed or missed publication.

If content cannot reasonably be produced or published because we are waiting for you, the monthly subscription remains payable.

10. Unused posts

The service provides planned content during each paid billing period.

Posting capacity which cannot be used because we are waiting for information, content, access or approval from you does not automatically roll forward into future months.

Unused posting capacity has no cash value.

11. Content supplied by you

You confirm that you own or have appropriate permission to use all content supplied to us.

This includes:

• photographs
• video
• logos
• graphics
• reviews
• testimonials
• music
• trademarks
• other third-party content

You give us permission to use this material as reasonably required to provide the service.

You are responsible for claims resulting from material supplied by you which infringes another person's copyright, privacy or other legal rights.

12. User-generated content and reviews

Where appropriate, we may incorporate genuine customer reviews or user-generated content into your social-media content.

You are responsible for ensuring that such content may lawfully be used where permission is required.

We will not knowingly fabricate testimonials, reviews or customer experiences.

13. Platform changes

Facebook, Instagram and other social platforms are controlled by third parties.

We do not control:

• algorithms
• organic reach
• platform functionality
• account restrictions
• outages
• publishing tools
• policy changes
• API access
• changes to platform rules

We are not responsible for results or disruption caused solely by third-party changes outside our reasonable control.

Where practical, we will adapt our delivery approach if a platform materially changes how content can be published.

14. No guarantee of results

We will provide the agreed service with reasonable care and skill.

We do not guarantee:

• follower growth
• engagement
• social-media reach
• leads
• enquiries
• sales
• revenue
• website traffic
• any specific algorithmic performance
• any particular commercial outcome

Social-media results depend on many factors outside our control.

15. Additional work

Anything outside the standard £99 package may be charged separately where agreed.

We will not carry out additional chargeable work without your agreement.

16. Contractors

We may use trusted content specialists, designers, contractors or other suppliers to help us deliver the service.

This does not change your contractual relationship with Colloco Marketing Ltd.

We remain responsible for managing the service agreed with you.

17. Portfolio use

Unless you ask us otherwise in writing, we may show publicly published content created by BRIGHT / forma as an example of our work.

This may include:

• social posts
• graphics
• your business name
• publicly available account screenshots

We will not intentionally disclose confidential commercial information for promotional purposes.

18. Confidentiality and data protection

Each party will take reasonable care to protect confidential information received from the other.

We will process personal information in accordance with applicable UK data-protection law and our Privacy Policy.

Where additional data-processing terms are legally required, these may be agreed separately.

19. Your legal responsibilities

You remain responsible for ensuring your business and the information supplied for publication comply with the laws and regulations applying to your business.

Unless separately agreed, BRIGHT / forma does not provide specialist legal, regulatory, medical, financial or tax advice.

If your industry requires specialist approval for marketing content, you are responsible for obtaining that approval.

20. Suspension or termination

We may suspend or terminate the service if:

• payment is overdue
• you materially breach these terms
• you repeatedly fail to provide information or access required to deliver the service
• you ask us to publish unlawful, misleading or infringing content
• continuing the service creates a serious legal or reputational concern
• you or someone acting for you behaves abusively or threateningly towards our team or contractors
• circumstances outside our reasonable control make delivery impossible

Where we end the service for reasons unrelated to your breach, we will act reasonably in determining whether any refund is due for paid services not supplied.

21. Liability

Nothing in these terms excludes liability where it would be unlawful to do so.

Subject to that, BRIGHT / forma will not be liable for indirect or consequential loss or loss of anticipated profit, savings, business opportunity or goodwill where such liability can lawfully be excluded.

Our total aggregate liability arising from the Social Media service will not normally exceed the fees paid by you for that service during the six months immediately preceding the event giving rise to the claim.

These limits apply only to the extent permitted by law.

22. Changes to the service or price

We may update the standard Social Media service or price in the future.

If a material change affects an existing subscription, we will provide reasonable notice before it applies to a future billing period.

If you do not wish to continue at a revised price, you may cancel before that price takes effect.

23. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any rights which cannot legally be excluded.

Business details

BRIGHT / forma
A trading name of Colloco Marketing Ltd

Company number: 12305516
Registered in England and Wales

Registered office:
71–75 Shelton Street
London
WC2H 9JQ

Email: hello@colloco.marketing

© 2026 Colloco Marketing Ltd.