Legal
Refund Policy
This page summarises how refunds are handled. It sits alongside our Cancellation Policy and the relevant service terms.
Effective from August 2026. BRIGHT / forma is a trading name of Colloco Marketing Ltd, registered in England and Wales (company number 12305516). Registered office: 71–75 Shelton Street, London, WC2H 9JQ. Contact: hello@colloco.marketing.
1. Website package (£495)
If you cancel before we have started work, we refund the fee in full.
Once work has started, the fee reflects the work carried out. Where a project is stopped at an early stage we will assess what has been done and refund what is fair for work not yet undertaken.
We do not refund a completed website because of a change of mind, or because of factors outside our control such as search rankings, traffic or enquiry levels.
2. Monthly services (£99 and £49)
Monthly payments cover the month ahead. Part-months are not normally refunded, because the service continues to the end of the period you have paid for.
Payments already taken are not refunded simply because an allowance — for example Website Care minutes or planned content — has not been fully used.
3. If something has gone wrong
If you are unhappy with the work, please tell us. In most cases we would rather put it right than argue about a refund, and we will agree a sensible way forward with you.
Where we have failed to deliver a service you have paid for, we will refund the amount relating to what was not delivered.
4. How refunds are paid
Refunds are made to the original payment method, normally within 14 days of being agreed. Your statutory rights are not affected.
5. Requesting a refund
Email hello@colloco.marketing with your order details and we will respond promptly.